Frequently Asked Questions

Materials and Care

1. What materials do you use?

Our products are crafted from natural, locally sourced materials, including ceramics, onyx, and solid brass, chosen for their quality, texture, and timeless appeal.

2. How are your products made?

All our pieces are crafted by skilled artisans — from painted plates and cast brass to carved onyx — so each item is unique, with subtle variations that reflect its handmade nature.

3. How do I care for my STUDIO PURANI products?

Care varies by material — see each product page for details. Ceramics are dishwasher safe but best washed by hand. Onyx should be cleaned with mild soap and water, avoiding harsh chemicals or acids.

Orders

1. When will my order ship?

We do our best to ship all orders within 1–3 business days. Once shipped, delivery times vary depending on your location — typically 1–5 business days within Canada

2. What is your shipping policy?

We currently offer free standard shipping within Canada on all orders over $150 CAD. Please refer to our shipping and delivery page for further information.

3. Do you ship internationally?

Currently, we mainly ship within Canada. If you’re outside Canada, please get in touch at nairah@studiopurani.com — we’ll do our best to arrange international shipping for you.

4. What is your return policy?

If you need to return an item, please reach out within 7 days of delivery at nairah@studiopurani.com. Currently, we do not offer exchanges, but you can return your item and place a new order. Please refer to our returns page for further information.

Contact

1. How can I get in touch?

For custom requests, special orders, or any questions at all, we’d love to hear from you! Please reach out to us at nairah@studiopurani.com, and we’ll get back to you as soon as possible.

2. Where is your studio?

Our studio isn’t open to the public, but we love connecting with our community! We’re always planning occasional events and pop-ups, and if you’d like to be notified about upcoming gatherings, you can subscribe to our newsletter.