Frequently Asked Questions

Materials and Care

1. How are your products made?

Each piece is handcrafted in collaboration with our artisan partners. Subtle variations are to be expected - and are part of what makes each piece unique.

2. How do I care for my STUDIO PURANI products?

Care varies by material - see each product page for details. Ceramics are dishwasher safe though we recommend hand washing when possible to help preserve their finish and details over time.

Orders

1. When will my order ship?

We do our best to ship all orders within 1–3 business days. Once shipped, delivery times vary depending on your location - typically 1–5 business days within Canada

2. What is your shipping policy?

We offer complimentary shipping on orders over $225 CAD within Canada and the United States. Please refer to our shipping and delivery page for further information.

3. Do you ship internationally?

Currently, we ship across Canada and the United States. If you’re outside North America, please get in touch - we’ll do our best to arrange international shipping for you. We’re always growing our list of countries we ship to.

4. What is your return policy?

If you need to return an item, please reach out within 7 days of delivery. Currently, we do not offer exchanges, but you can return your item and place a new order. Please refer to our returns page for further information.

Contact

1. How can I get in touch?

For custom requests, special orders, or any questions at all, we’d love to hear from you! Please reach out to us at nairah@studiopurani.com, and we’ll get back to you as soon as possible.

2. Where is your studio?

Our studio isn’t open to the public, but we love connecting with our community! We’re always planning occasional events and pop-ups, and if you’d like to be notified about upcoming gatherings, you can subscribe to our newsletter.