Return Policy
At STUDIO PURANI, we want you to love your purchase. If you are not fully satisfied, we’re here to help:
1. Requesting a Return
Returns must be requested within 7 days of delivery.
Items must be unused, in original condition, and in their original packaging.
To start a return, email us at nairah@studiopurani.com with your order number.
2. Shipping Your Return
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend a trackable shipping service, as we cannot guarantee receipt of returned items.
3. Refund Process
Once we receive and inspect your return, we’ll notify you of approval or rejection and issue your refund, if applicable.
Approved refunds will be issued to your original payment method within 10-14 business days.
Shipping costs are non-refundable.
4. Exchanges
We do not accept exchanges at this time. Please return your purchase and place a new order.
5. Non-Returnable Items
The following cannot be returned:
Gift cards
Final sale items
6. Special Requests
Should you require rush delivery, delivery to areas outside of Canada (or territories not currently available), or other special requests, please contact us at nairah@studiopurani.com prior to placing your order.
7. Contact
For return or exchange requests, please contact us at nairah@studiopurani.com.